Use daily for 10–15 minutes for optimal results.

Yes, LUMI is gentle and suitable for all skin tones and types.

Yes, LUMI uses gentle, UV-free LED light, making it safe for sensitive skin.

Visible improvements start within 1–2 weeks of consistent use.

Red light stimulates skin cells, promoting collagen production and improving circulation for visible results.

Yes, the glasses can be used with makeup or skincare products applied.

Yes, LUMI can complement other skincare routines and treatments.

Yes, LUMI is designed to fit comfortably over glasses.

Yes, LUMI glasses are designed with a flexible fit to suit most face shapes.

No, LUMI glasses are designed with built-in safety features for comfortable use.

Yes, LUMI glasses are rechargeable and come with a USB charging cable.

Absolutely! LUMI is designed for all genders.

Yes, we offer free shipping on all orders, regardless of your destination. There are no hidden shipping fees at checkout.

Yes! We offer free shipping on all orders worldwide, with no additional fees.

Estimated delivery times are as follows:
U.S.: 5-10 business days
Europe: 7-12 business days
United Kingdom: 7-12 business days
Canada: 7-12 business days
Australia: 7-14 business days
International delivery may vary due to customs.

If your package is lost, damaged, or stolen, please contact our support team immediately. We will offer a replacement or refund based on the investigation.

If your product is defective or damaged during shipping, you are eligible for a refund or replacement. Please contact our support team within 14 days of receiving your product to initiate a return.

You must contact us within 14 days from the date of receiving your product to request a refund or return. The product must be in its original, unused condition, with all tags intact.

Yes, non-refundable items include opened or worn products, personalized or customized items, and hygiene-related products such as beauty items due to safety and health reasons. Please Check Out Our refund policy page for more information

If you receive an incorrect or defective product, please contact our support team immediately. We will assist you with the return process and either provide a refund or replacement.

You must be of legal age in your jurisdiction or have obtained parental consent to make a purchase. Additionally, you must provide accurate payment information, and your order is subject to availability and acceptance.

We encourage you to resolve any issues directly with us before initiating a chargeback. If a chargeback is initiated, we will attempt to resolve the matter and provide necessary documentation to our payment processors.