Refund Policy

At Lumi Beauty Therapy, we are committed to delivering high-quality red light therapy glasses and ensuring your complete satisfaction. If you are not happy with your purchase, we’re here to help. Please review our Refund and Chargeback Policy below for detailed information on returns, refunds, and how we handle chargebacks.

Refund Policy

We aim to provide a seamless shopping experience. If your item is defective, damaged during shipping, or incorrectly shipped, we will gladly assist you with a refund or exchange under the following conditions:

Eligibility for Refunds:

Defective or Damaged Products: If your item is defective or arrives damaged, you are eligible for a full refund or replacement.

Incorrectly Shipped Items: If you receive the wrong item, contact us immediately for a resolution.

Refund Request Timeline:

You may cancel your order within 24 hours of purchase for a full refund, provided the order has not been processed.

Once your order is fulfilled, cancellations are no longer possible.

After receiving your order, you have 14 days to return it for a full refund, provided the item is unused, unopened, and in its original condition. Return shipping costs are the customer’s responsibility unless the item is defective or incorrectly shipped.

Condition of Products:
To qualify for a refund or exchange, the product must:

Be in its original, unused condition.
Be returned in its original packaging.
Have all tags and labels intact.

Non-Refundable Items:
The following items are non-refundable due to hygiene, safety, or customization reasons:

Opened or used products.
Personalized or customized items.
Hygiene-related items (e.g., beauty products).

How to Initiate a Return:
To start a return, follow these steps:

Contact our support team at Contact@lumibeautytherapy.com within 14 days of receiving your product.
Provide your order number, a description of the issue, and photos (if applicable).
We will provide return instructions, including the return shipping address.

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrectly shipped.

European Union 14-Day Cooling-Off Period:
Customers in the European Union have the right to cancel orders and return products within 14 days of receiving their items. This allows you to inspect the product and change your mind if it does not meet your expectations. Certain exclusions apply (e.g., personalized items or opened products).

Refund Processing:

Once your return is approved and the item is received in its original condition, refunds will be processed within 10 business days.

Refunds will be issued to the original payment method.

Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

Chargeback Policy

We encourage customers to contact our support team before initiating a chargeback. We are committed to resolving any issues promptly and amicably.

Contact Support Before Chargeback:
If you encounter any issues with your order, please reach out to our support team at Contact@lumibeautytherapy.com. We will work with you to resolve the matter quickly and fairly.

Consequences of Chargebacks:

Initiating a chargeback without prior communication with us may result in the suspension of your account and cancellation of future orders.

We reserve the right to contest chargebacks with the payment processor if no attempt was made to resolve the issue directly with us.

Frequent Chargeback Activity:
Customers who initiate frequent chargebacks may face the following:

Blocking or restricting future orders.
Potential legal action in cases of fraud or excessive chargebacks.

Chargeback Fees:

In cases of fraudulent or excessive chargebacks, customers may be held responsible for any chargeback fees and penalties incurred. These fees will be added to your account balance.

Fraud Prevention:
We take fraud prevention seriously to protect our business and customers. If a chargeback is suspected to be fraudulent, we will:

Work with payment processors to dispute the chargeback.
Pursue legal action if necessary.

Contact Us

If you have any questions or need assistance with your refund, return, or chargeback request, our support team is here to help. We are dedicated to ensuring your experience with Lumi Beauty Therapy is positive and hassle-free.

Email: Contact@lumibeautytherapy.com
Phone: +1 (409) 995-4073
Address: 28 E Main St, Avon Park, FL 33825

Thank you for choosing Lumi Beauty Therapy. We are committed to providing exceptional products and outstanding customer service.