Welcome to Lumi Beauty Therapy (“we,” “us,” or “our”). By accessing or using our website (the “Service”), you (“you” or the “User”) agree to comply with and be bound by these Terms and Conditions, along with our Privacy Policy and any other policies governing the use of our Service. Please read these Terms carefully before using the website. If you do not agree with these Terms, you must not use our Service.

1. Online Store Terms

Eligibility:
To make purchases on our website, you must be of the legal age of majority in your jurisdiction or have obtained parental consent to do so.

Prohibited Use:
You may not use the website or its content for unlawful purposes, including but not limited to:

• Transmitting harmful viruses or malware.
• Engaging in illegal activities.
• Violating the intellectual property rights of others.

2. General Conditions

Service Refusal:
We reserve the right to refuse service to anyone at our discretion, including in cases of suspected fraudulent activity or violations of these Terms.

Data Transmission:
Data transmitted through the website (excluding payment information) may be sent unencrypted over networks and could be susceptible to interception.

Unauthorized Use:
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use the Service for commercial purposes, or access the Service without our express written permission.

3. Order and Payment Terms

Order Acceptance:
All orders are subject to availability and our acceptance. We reserve the right to cancel or refuse any order at any time for reasons such as errors in product information or availability.

Payment Information:
You must provide accurate and complete payment details. Payments are processed securely through third-party payment gateways, such as PayPal, Stripe, or other authorized processors. We do not store credit card details.

Fraud Prevention Measures:
To protect against fraudulent charges, we may require additional verification for high-value or suspicious orders. This may include a copy of your ID or a screenshot of your payment method.

4. Refund Policy

Eligibility for Refunds:
We offer refunds for defective or damaged products. Non-refundable items include products that have been opened, used, or altered.

Return Process:
To request a refund or return, contact us within 14 days of receiving the item. Products must be returned in their original condition and packaging. Refunds will be processed within 7 business days after we receive the returned product.

Refund Processing Details:

Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

If you do not see the refund within this timeframe, please contact us for assistance.

EU Cooling-off Period:
Customers in the European Union have a 14-day cooling-off period starting from the date of receipt of goods. This right is subject to exclusions, such as for personalized or sealed items that have been unsealed.

5. Chargeback Policy

Dispute Resolution:
We encourage customers to resolve issues directly with us before initiating a chargeback. If a chargeback is initiated, we will attempt to resolve the issue with you and provide all necessary documentation to our payment processors.

Frequent Chargebacks:
We reserve the right to suspend or cancel your account if we receive frequent chargebacks or suspect fraudulent activity.

Chargeback Prevention:

We provide accurate tracking information and encourage customers to report issues promptly.

If you have any concerns, contact us immediately to resolve the issue.

6. Intellectual Property

Ownership:
All content on the website, including text, graphics, logos, images, and software, is the property of Lumi Beauty Therapy and is protected by intellectual property laws.

Use Restrictions:
You are not permitted to use any content from the website without our express written permission. Unauthorized use may result in legal action.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Service, including but not limited to lost profits, loss of data, or business interruptions.

8. Dispute Resolution

Arbitration:
Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. By agreeing to these Terms, you waive the right to a jury trial.

Governing Law:
These Terms are governed by and construed in accordance with the laws of the state of Delaware, USA, without regard to its conflict of law principles.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these third-party sites. We encourage you to review their terms and privacy policies before interacting with them.

10. Personal Information

For information on how we handle your personal data, please refer to our Privacy Policy. By using our website, you consent to the collection and use of your data in accordance with our Privacy Policy.

11. Errors, Inaccuracies, and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, or other website content. We do not guarantee that the website will be error-free or uninterrupted.

12. Prohibited Uses

You may not use the website for any unlawful purpose, including but not limited to:

• Transmitting viruses or malware.
• Infringing upon the intellectual property rights of others.
• Engaging in fraudulent or deceptive activity.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available,” without any warranties, express or implied. We do not guarantee that the Service will be error-free, uninterrupted, or meet your specific needs.

14. Indemnification

You agree to indemnify and hold harmless Lumi Beauty Therapy, its affiliates, and employees from any claims, damages, or liabilities arising from your use of the Service or violation of these Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Changes to These Terms

We reserve the right to modify or update these Terms at any time. We encourage you to review this page periodically for any changes. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

17. Contact Information

For any inquiries or concerns, please contact us at:

• Email: contact@lumibeautytherapy.com
• Address: 28 E Main St, Avon Park, FL 33825
• Phone: +1 (409) 995-4073

 

Thank you for choosing Lumi Beauty Therapy. We are committed to providing exceptional products and services while ensuring a transparent and secure experience for all our customers.